Returns and Exchanges

At Vivre, we take pride in our reputation for customer service, quality, and workmanship. All unwashed, unaltered, and unworn apparels with the hang-tag attached are exchangeable for a different size/design.

Please note that clearance or promotional items cannot be returned or exchanged.
  • Kindly bring the item(s) back to any of our retail store for an exchange within 30 days.
  • Items will be exchanged with accordance to its original tagged price. Any amount topped up for an exchange may be qualified for any current promotions (if any).
  • Complimentary items can only be exchangeable in size.
  • Some clearance/marked down sales items are not qualified for exchange. It will be stated that this item cannot be returned/exchanged on the product page.
  • Any excess amount not utilized in one transaction will not be refunded.
  • We do not provide cash refunds for returns.
  • Vivre Active Wear will not provide any exchange should you purchase our merchandise from any third party.
  • Vivre reserves the rights to reject the return/exchange if the apparels show signs of being over-stretched, stained, washed, without tags etc.
  • Kindly mail the item back to 46 Pheng Geck Ave, Singapore 348241 via a track-able mailing method and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel.
  • You may also opt for normal mailing, however, Vivre Active Wear will not be liable for any loss normal mail.
  • We will not reimburse for postage/shipping fees incurred.
  • Credit voucher issued should be used in one transaction, any excess amount will not be refunded. However, depending on the amount issued, we may issue up to 3 vouchers.
  • Credit voucher cannot be used in conjunction with current promotions.
  • Complimentary items can only be exchangeable in size.
  • Clearance/marked down sales items are not qualified for exchange.
  • We do not provide Cash Refunds for returns.
  • Vivre Active Wear will not provide any exchange should you purchase our merchandise from any third party.
  • Vivre reserves the rights to reject the return/exchange if the apparels show signs of being over-stretched, stained, washed, without tags etc.
  • You may bring the item(s) with tag intact and unwashed back to any of our retail store for an exchange within 30 days. Your order number is required for a verification.
  • Alternatively, you can mail the item, with tag intact and unwashed, back to us via Registered Mail and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel.
  • You may also opt for normal mail, however, Vivre Active Wear will not be liable for any loss Normal Mail.
  • Upon verification, we will reimburse for postage/shipping fees incurred.
  • Vivre Active Wear will not be liable should you purchase our merchandise from any third party. We will not accede to any request for exchange.
  • Do note that we cannot accept returns that have been washed, soiled, torn or damaged due to incorrect washing or handling. Refer to apparels’ handling guide here.
  • An exchange will be done if the item(s) sent to you is incorrect*. There is strictly no cash refund or colour changes unless the exact same piece is out of stock.

*Exchanges will only be done for an item(s) in its original condition(tag intact, unworn, unwashed and unaltered. Exchanges for articles which do not meet all four conditions will be duly declined.

*There may be a 0.5”-0.8” difference in our given measurements. In such cases, the variance may not be considered as a defect.

Return may be considered on a case by case basis. For example, we will refund for order that we cannot fulfilled.