Frequently Asked Questions

About Vivre Activewear

Our distribution center is in Singapore.

At ‘Stores’ Inventory’ of the product, click ‘Wisma Atria’ to check live inventory of the store in a new window pop up.

Choose the colour and size that you are interested in. The status of the inventory will be displayed clearly. Variant that are not shown are sold out in store.

Item that are sold out won’t appear in the option.

Vivre's Online Shop

We accept credit card (via stripe or PayPal), PayPal or Stripe for AUD, HKD, MYR*, SGD, TWD and USD.

*Can only accept credit card (via Stripe) or Stripe for MYR.

We do accept internet bank transfer for SGD during non peak period.

Once payment is processed, your order is packed by the next working day. You will receive a “Your order is complete” email after your order is packed. A separate email with your tracking code, if any, will be sent to you, for tracking at www.singpost.com.sg (Singapore).

Tracking code for DHL will be sent via a separate email.

Tracking code for Ninja Van is available in the ‘Your order is complete’ email.

  1. Check the junk folder for the email.
  2. Log into your account at our website to check if you have key in the right email.
  3. Contact us via [email protected] if you need to check on your order status.

For mobile devices such as phone and tablet, no known bug was found. For best shopping experience, use the latest version of Safari or google chrome on your desktop/laptop. There is bug which cannot be fixed if you were to use Internet Explorer or other browser.

All items listed online are new pieces from the warehouse. Certain items not available online may be available in store. Prices are the same for our retail and online stores.

As at the time during this update, there is no import tax for your purchase at Vivre Activewear due to FTA between USA & Singapore.

Please be aware that orders from outside of Singapore may require you to pay import taxes upon receipt. Vivre Activewear is not responsible for paying any additional customs fees or taxes. DHL will require an additional handling charge.

DHL

  • The parcel is able to reach you faster.
  • DHL will pay the taxes/fees for you at the Customs first.
  • For this service, they will charge you handling fees.
  • Able to track parcel very accurately. Thus, the parcel has a very low chance of getting lost.

Singpost

  • You may have to pay directly to your Customs for taxes/fees.
  • Can only know the following tracking processes once the parcel is out of Singapore.
    • Handed over to your country.
    • Failed delivery attempt.
    • Delivered.

vMember & Account

We are using separate system for our online and offline transactions. This means that your purchase in store is tracked separately. Spending accumulation for vMember will be tracked from both ends.

We have archived sales before May 2018 separately offline.

Most of the times, our customers have key in the wrong email address (such as .con instead of .com) or they have checked out as guest previously. This is why you are unable to find any specific order. Just contact us and we will try to find it for you.