Frequently Asked Questions

What are the countries you currently ship to?

Shipping Information



Shipping Information

CountryShipped byShipping CostMinimum Purchase for Free ShippingShipping Duration
SingaporeNinja VanFreeNA1-3 working days
MalaysiaNinja VanFreeNA3-6 working days
Hong KongDHLHKD 68HKD 5001-3 working days
TaiwanDHLTWD 258TWD 21002-4 working days
Rest of World*DHLUSD 8USD 683-10 working days
Other countriesDHLUSD 200USD 5007-17 working days

*Applicable for these countries: Hong Kong, Macau, Macao, USA, Canada, Australia, New Zealand, Taiwan (ROC), Japan, South Korea, China, Philippines, Indonesia, Vietnam, Thailand, Brunei, India and European zone. **You may wish to contact us to add your country to "rest of world".

When will I receive my order?

Shipping Information



Shipping Information

CountryShipped byShipping CostMinimum Purchase for Free ShippingShipping Duration
SingaporeNinja VanFreeNA1-3 working days
MalaysiaNinja VanFreeNA3-6 working days
Hong KongDHLHKD 68HKD 5001-3 working days
TaiwanDHLTWD 258TWD 21002-4 working days
Rest of World*DHLUSD 8USD 683-10 working days
Other countriesDHLUSD 200USD 5007-17 working days

*Applicable for these countries: Hong Kong, Macau, Macao, USA, Canada, Australia, New Zealand, Taiwan (ROC), Japan, South Korea, China, Philippines, Indonesia, Vietnam, Thailand, Brunei, India and European zone. **You may wish to contact us to add your country to "rest of world".

The expected delivery timeframes include the packing time required of your order upon confirmation. All orders scheduled for delivery come with a tracking number.

Do you offer same-day delivery?

Yes, we do!

For Singapore-based customers (i.e. shipping within Singapore), place your order by 5pm and look forward to receiving your parcel by 10pm at a flat rate delivery fee of SGD10.

By default, we will leave your parcel at the doorstep or riser. You will receive a text message when we are out for delivery and when we have dropped off the parcel.

If you prefer to receive your parcel in person, please leave a note during order checkout.

There will only be 1 delivery attempt for same-day courier service. In the event of an unsuccessful delivery, your parcel will be sent via Ninja Van within 2-4 working days and the SGD10 delivery fee will be forfeited (i.e. no refund).

As this service is brought to you by Team Vivre, this option will not be reflected during order checkout when the team is unavailable.

Do you ship to P.O. Boxes or rural areas?

Unfortunately, we are unable to ship to P.O. boxes or rural postal codes. Hence, should we encounter such orders, we will provide a full refund.