Frequently Asked Questions

How do I check the delivery status of my order?
Standard deliveries within Singapore and to Malaysia are handled by Ninja Van (within 1-4 working days).
You may indicate any special delivery notes (e.g. "Leave parcel in riser") during checkout.
You may find the tracking number (NVSGVIACT000XXXXXX) in the "Your order is complete" email. XXXXXX refers to your 6-digit order number.
Track your parcel here: https://www.ninjavan.co/en-sg/tracking

We seek your understanding that orders made during peak seasons (e.g. online sales, Great Singapore Sales, Christmas or any other festive periods) may take longer than usual to reach you.

What if I miss the delivery?
No sweat!

Ninja Van will make up to 2 other delivery attempts on their own accord and free of charge.