Frequently Asked Questions

I cannot add to cart or complete my order, what should I do?
Don't fret.

For a start, ensure that your internet connection is stable. For the best shopping experience, you are strongly encouraged to use the latest version of Google Chrome or Safari on a desktop or laptop. We do not encourage users to browse on Internet Explorer or other browser as there is a bug which we are unable to fix.

I received a defective item, how do I request for an exchange?
We are sorry to hear this! Please drop us an email at [email protected] within 30 days from the date of purchase with the following information:

1. Your order number;
2. the name of the defected item (or you can send a photo of the barcode sticker found on the ziplock bag); and
3.
A clear photo of the defect

Please note that there may be a 0.5”-0.8” difference in our listed measurements. As such, the variance is not considered as a defect.

I received a wrong item, what should I do?
We are sorry to hear this! Please drop us an email at [email protected] within 30 days from the date of purchase with the following information:

1. Your order number; and
2. The name of the item you received (or you can send a photo of the barcode sticker found on the ziplock bag)

I received an item in the wrong size, what should I do?
We are sorry to hear this! Please drop us an email at [email protected] within 30 days from the date of purchase with the following information:

1. Your order number; and
2. The name and size of the item you received