Frequently Asked Questions

What is a pre-order?
A pre-order is an advance online purchase made even before the item is available to be shipped out.
For popular items
which are in high demand, we may have pre-orders from time to time.
When can I expect to receive my pre-order?
Information on when the item will reach our warehouse/be shipped out will be shown after you have selected your desired colour &/or size.
You may checkout multiple pre-order items together
under one single order, but do take note that we will only ship out your order onceall these items have arrived as we need to fulfill an order in full.
Upon
items' arrival at our warehouse, your items will be packed and shipped out from our warehouse within 1-2 business days.
There may be delays for pre-order items due to unforeseen circumstances during the shipping process.
Please make a purchase only if you are
comfortable with the waiting time.
Can I cancel my pre-order?
Once your pre-order is confirmed, no amendments or cancellations can be made to your order.
Hence, please check and confirm your items before making payment.
Can I return or exchange my pre-order item(s)?
Please refer to our standard Returns and Exchange policies.