Frequently Asked Questions

What are the available payment options?
We accept credit card payment via Stripe or PayPal in the following currencies:
AUD, HKD, SGD, TWD, USD

*For purchases made in MYR, we can only accept credit card payment (via Stripe).
If my payment fail, what should I do?
Don't fret.

For a start, ensure that your internet connection is stable. For the best shopping experience, you are strongly encouraged to use the latest version of Google Chrome or Safari on a desktop or laptop. We do not encourage users to browse on Internet Explorer or other browser as there is a bug which we are unable to fix.

How to purchase a gift card?
We have 2 types of gift cards for you to choose from:

1. Digital Gift Card

Redeemable online
or at our physical stores.
An e-card
with the redemption code will be sent to your recipient of choice via email.

2. Physical Gift Card
Redeemable at
our physical stores only.
Available for over-the-counter purchases
at our stores based in Singapore only.

Is there a minimum amount?
1. Digital Gift Card:
Minimum
SGD30, to be purchased in denominations of SGD10.

2. Physical Gift Card:

Minimum
SGD50, to be purchased in denominations of SGD10.
What are the terms of use and expiry date of a gift card?
1. Digital Gift Card:
No expiry date.

2. Physical Gift Card:
Partial amount redemption is allowed.
In other words, if SGD100 is loaded into the gift card on 01 June 2020, this SGD100 need not be utilised fully in one single transaction/purchase.
The gift card will expire 12 months from date of last use. For instance, if a gift card is purchased on 01 June 2020, and a partial amount was used on 10 July 2020,
the expiry date of this gift card as at 10 July 2020 is on 09 July 2021, and will extend by another 12 months so long as the next utilisation of the gift card is before 09 July 2021. 

How do I use my gift card?
1. Digital Gift Card:
Online - key in the redemption code
during checkout
In Stores - present the redemption code to our retail staff when making payment

2. Physical Gift Card:

Present the physical gift card to our retail staff who will need to scan the barcode
reflected on the gift card for valid use.
What is the referral reward?
How do I redeem my reward?
A unique coupon code will be generated for your account only after your referred friend makes his/her first purchase with us.
Simply key in this unique coupon code during checkout for your order.
Is there a maximum number of rewards I can redeem?
The sky's the limit!

You will be glad to know that there is no limit to number of referral coupons you can earn.