Frequently Asked Questions

Can I return my order?
Returns may be considered on a case-by-case basis (e.g. We will provide a refund for orders that we fail to fulfill).
However, we do not issue cash refunds for returned items. Refunds, if accepted, are made by way of store credits.
Items bought
during promotion, clearance sales and/or marked down sales are strictly non-returnable.
Can I exchange my item(s)?
Apparels bought at regular retail price that are unworn, unwashed, unscented, unaltered and with the hang-tag still intact are eligible for one-time-only exchange to a different size/design.
Accessories and all other non-apparel items are not eligible for exchange.
Apparels bought during promotion, clearance sales and/or marked down sales are strictly non-exchangeable.
No exchange will be allowed
should we find out that your purchase was made from a third party.
Complimentary apparels can only be
exchanged for a different size (if available), and not for other designs.
We reserve the rights to reject an exchange if the apparel shows signs that it is no longer in its original condition which we sold it to you at.
How do I exchange my item(s)?
Local Exchange
Kindly bring the item(s) to any of our retail stores for an exchange within 30 days from the date of purchase. Please present the printed or email copy of your order invoice to our retail staff who will be able to further assist you.

Exchange from outside of Singapore
Kindly send the item(s) back to 46 PHENG GECK AVENUE, SINGAPORE 348241 via trackable mailing. For good order, please retain the mailing receipt and tracking number until you receive a confirmation that we have received your parcel.
We will reimburse
you for shipping fees incurred, capped at SGD10 per order in the form of a coupon code.
The coupon code cannot be used on subsequent shipping costs and cannot be used in conjunction with any ongoing promotions.

I received a defective item, how do I request for an exchange?
We are sorry to hear this! Please drop us an email at [email protected] within 30 days from the date of purchase with the following information:

1. Your order number;
2. The name of the defective item (or you can send a photo of the barcode sticker found on the ziplock bag); and
3. A clear photo of the defect

Please note that there may be a 0.5”-0.8” difference in our listed measurements. As such, the variance is not considered as a defect.

What is your exchange window?
Within 30 days from the date of purchase.