Frequently Asked Questions

What is the retail stores’ exchange and refund policy?
Exchanges
1. For store purchases, you are more than welcome to make an exchange within 30 days from the date of purchase at any of our stores (regardless of which outlet you purchased the item(s) from)
2. Please make sure
that your item(s) are unworn, unwashed and unaltered with the hang-tag still intact
3. For us to facilitate an exchange, you must have a valid receipt (printed or email copy) or order number
of your purchase
4. You may exchange to another item:
> Exchange to
an item of a lower value - no refund or reimbursement will be made for the amounted difference
> Exchange to
an item of a higher value - you are required to top-up the amounted difference
Returns
All purchases are final. Hence, we do not provide cash refunds for
returned items. Refunds, if accepted, are made by way of store credits.
How do I check an availability of an item in-store?
Feel free to reach out to our store staff at each retail store by dropping a WhatsApp message (to the respective store's contact number) to enquire about the availability of an item. 
Can I reserve an item in store?
We do not practice reservation of items for customers as we are unable to track the inventory of items set aside on hold.