Terms and Conditions Vivre Activewear

At Vivre, we strive to make your shopping experience enjoyable and fuss-free. Kindly read through the following terms prior to making your purchase. Through procuring our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.

Orders

  • Kindly ensure that the correct size, colour and address have been keyed in prior to making payment. Vivre Active Wear may try to amend/combine orders which were paid separately made if the items have not been dispatched.
  • All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local (Singapore) public holidays.
  • We will not be held liable for any lost parcels/damaged items mailed out if for normal/regular postage is opted and when there is incomplete address.
  • You are encouraged to checkout with an account so you can check the status of your order.
  • On-Hold: We will process the order upon confirmation of payment for bank transfer.
  • Processing: We have received payment and will pack & dispatch the order within 1-2 working days.
  • Collection: Your purchase is ready for collection at our store.
  • Completed: Your order has been dispatched for delivery or is ready for collection. Tracking code will be sent to you once we have it.

Exchange

  • Please note that clearance or promotional items cannot be returned or exchanged.
  • Kindly bring the item(s) back to any of our retail store for an exchange within 30 days.
  • Items will be exchanged with accordance to its original tagged price. Any amount topped up for an exchange may be qualified for any current promotions (if any).
  • Complimentary items can only be exchangeable in size.
  • Some clearance/marked down sales items are not qualified for exchange. It will be stated that this item cannot be returned/exchanged on the product page.
  • Any excess amount not utilized in one transaction will not be refunded.
  • We do not provide cash refunds for returns.
  • Vivre Active Wear will not provide any exchange should you purchase our merchandise from any third party.
  • Vivre reserves the rights to reject the return/exchange if the apparels show signs of being over-stretched, stained, washed, without tags etc.
  • Kindly mail the item back to 46 Pheng Geck Ave, Singapore 348241 via a track-able mailing method and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel.
  • You may also opt for normal mailing, however, Vivre Active Wear will not be liable for any loss normal mail.
  • We will not reimburse for postage/shipping fees incurred.
  • Credit voucher issued should be used in one transaction, any excess amount will not be refunded. However, depending on the amount issued, we may issue up to 3 vouchers.
  • Credit voucher cannot be used in conjunction with current promotions.
  • Complimentary items can only be exchangeable in size.
  • Clearance/marked down sales items are not qualified for exchange.
  • We do not provide Cash Refunds for returns.
  • Vivre Active Wear will not provide any exchange should you purchase our merchandise from any third party.
  • Vivre reserves the rights to reject the return/exchange if the apparels show signs of being over-stretched, stained, washed, without tags etc.
  • You may bring the item(s) with tag intact and unwashed back to any of our retail store for an exchange within 30 days. Your order number is required for a verification.
  • Alternatively, you can mail the item, with tag intact and unwashed, back to us via Registered Mail and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel.
  • You may also opt for normal mail, however, Vivre Active Wear will not be liable for any loss Normal Mail.
  • Upon verification, we will reimburse for postage/shipping fees incurred.
  • Vivre Active Wear will not be liable should you purchase our merchandise from any third party. We will not accede to any request for exchange.
  • Do note that we cannot accept returns that have been washed, soiled, torn or damaged due to incorrect washing or handling. Refer to apparels’ handling guide here.
  • An exchange will be done if the item(s) sent to you is incorrect*. There is strictly no cash refund or colour changes unless the exact same piece is out of stock.

*Exchanges will only be done for an item(s) in its original condition(tag intact, unworn, unwashed and unaltered. Exchanges for articles which do not meet all four conditions will be duly declined.

*There may be a 0.5”-0.8” difference in our given measurements. In such cases, the variance may not be considered as a defect.

Return may be considered on a case by case basis. For example, we will refund for item that we cannot fulfilled.

Product Care

Vivre Activewear reserves the rights to refuse exchange should apparel is not taken care of in the right manner.

1) Wash your apparels in a washing machine in cool water. A full cycle of wash/rinse/spin works well. Do not attempt to hand-wash as washing technique varies.

2) For bright color apparels, it is strongly encouraged to wash them separately from light colored clothing for the first wash.

3) All other colors should be machine washed in a laundry net at low temperature.

4) Separate them in a laundry net to prevent cotton fluff, Velcro or zippers getting on the delicate performance fabric.

5) Strictly avoid detergents that contains bleach and fabric softeners.  Do not spot-clean with solvents. Use only mild powered detergents. This will prevent color stain and fades, and will increase the lifespan of your garment.

6) Do not soak your apparels in water/detergent for prolonged period. There’s no need to soak overnight or more than an hour.

7) Hang dry inside out or tumble-dry at low speed and temperatures. Do not iron. Do not use steam.

When in doubt, refer to care label* on the apparel.

*Machine wash cold/Gentle cycle/Wash dark colour separately/Do not bleach/Tumble dry.

1) You should wash your yoga mat after every 1-5 times of usage, depending on the sweat level and setting.

2) Spray mild soap and gently wipe away dirt with a sponge or cloth.

3) Wash or wipe off remaining soap.

4) Hang mat to dry thoroughly.

1) It is advised to wash your new yoga towel alone in cold water for the first wash.

2) Subsequent washes can be machine washed in a laundry net at low temperature.

3) Hang dry thoroughly.

1) You should wash your towel mat after every 1-5 times of usage, depending on the sweat level and setting.

2) Spray mild soap and gently scrub away dirt with a sponge or cloth.

3) For machine wash, it is recommended to wash the towel mat alone (without other garment as the rubber base might cause abrasion to other apparels).

4) Hang mat to dry (no dryer) thoroughly.

Privacy

  • In order to make your experience at Vivre Activewear the best it can be, we need to collect certain personal information such as your name, address, phone number and email address. This makes it easier for us to contact you if we have questions about billing and shipping. It also helps us get your order to you as soon as possible.
  • Your email will be used to subscribed for our mailing list to inform of our new products and promotions. You may unsubscribe by clicking on the “subscribe” button at the bottom of the mail.
  •  These personal information provided to Vivre Activewear will never be shared with third parties.

Vivre Activewear Pte. Ltd. Reserves the right to make amendments to any of the above Terms & Conditions