Returns and Exchanges

At Vivre, we take pride in our reputation for customer service, quality, and workmanship. All unwashed, unaltered, and unworn apparels with the hang-tag attached are exchangeable for a different size/design.

Please note that clearance or promotional items cannot be returned or exchanged.
  • Kindly mail the item back to 46 Pheng Geck Ave, Singapore 348241 via a track-able mailing method and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel.
  • We will reimburse for postage/shipping fees incurred, capped at HKD 50/order.
  • Credit voucher issued should be used in one transaction, any excess amount will not be refunded. However, depending on the amount issued, we may issue up to 3 vouchers.
  • Credit voucher cannot be used in conjunction with current promotions.
  • Clearance/marked down sales items are not qualified for exchange.
  • We do not provide Cash Refunds for returns.
  • Vivre Active Wear will not provide any exchange should you purchase our merchandise from any third party.
  • Vivre reserves the rights to reject the return/exchange if the apparels show signs of being over-stretched, stained, washed, without tags etc.
Contact us with the information. Once we have verified it was an error at our side, we will send out the right item(s) to you without any additional cost from you.

*Exchanges will only be done for an item(s) in its original condition(tag intact, unworn, unwashed and unaltered. Exchanges for articles which do not meet all four conditions will be duly declined.

*There may be a 0.5”-0.8” difference in our given measurements. In such cases, the variance may not be considered as a defect.

Return may be considered on a case by case basis. For example, we will refund for order that we cannot fulfilled.