Shipping Information

We work most Monday to Friday. Do allow 1-2 working days for your parcels to be shipped out.

I. Ninja Van

Free Ninja Van for all Singapore orders.

Tracking code (NVSGVIVRE000XXXXXX) will be provide in ‘Your order is complete’ email, where XXXXXX is your 6-digit order number.

Instruction such as ‘Leave in riser if nobody is at home’ etc can be left in note. Unfortunately, we are sorry to say that time slot request is not accepted by Vivre at the moment. Should the first delivery fails, there will be 2 more free attempts by the ninjas, usually at different time slot.

All returned parcels will be placed in stores for your pickup.

psst: Please allow a longer allowance during peak season such as Vivre online sale, Singapore’s sale, Christmas period etc as the ninjas are having a hard time teleporting around the island.

II. Store Pickup

Store pickup is available at our retail stores for free. (disabled during Singapore’s circuit breaker period)

III. Midnight Delivery*

Order by 10pm and get your parcel delivered by 7am for $10.

Midnight delivery is only applicable to residential addresses (HDB & landed only) without entry restriction. The parcels will be left at your door/riser. A text message will be sent after drop off. You may then collect it immediately or find it at your door step the next morning when you wake up.

You may also wish to drop a note to use the doorbell if you prefer to receive it personally anytime between 10pm to 7am.

*This delivery will not appear at checkout if team Vivre is not available.

I. Ninja Van

Free Ninja Van for all Malaysia orders.

Tracking code (NVSGVIACT000XXXXXX) will be provide in ‘Your order is complete’ email, where XXXXXX is your 6-digit order number.

Instruction such as ‘Leave in riser if nobody is at home’ etc can be left in note. Unfortunately, we are sorry to say that time slot request is not accepted by Vivre at the moment. Should the first delivery fails, there will be 2 more free attempts by the ninjas, usually at different time slot.

All returned parcels will be placed in stores for your pickup.

psst: Please allow a longer allowance during peak season such as Vivre online sale, Singapore’s sale, Christmas period etc as the ninjas are having a hard time teleporting around the island.

II. DHL

Due to current lockdown situation, we will be sending via DHL for RM 38. Free DHL with minimum spending of RM 238.

III. No Import Cost

Vivre will be absorbing all import taxes for parcels sending to Malaysia. You do not have to pay anything extra.

I. Shipping information

DHL takes 1-3 working days for your parcel to reach you. Refer to the table below for the shipping cost.

Currency DHL Cost Amount to qualify for free DHL
AUD 18 88
HKD 68 498
USD 8 68
TWD 258 2100

Tracking will be done at www.dhl.com.sg

II. Import Taxes (US/Hong Kong/Australia)

There is no import tax for USA, Hong Kong and Australia* as we shipped from Singapore.

*No import tax for Australia for orders under AUD 1000.

III. Import Taxes (International)

Please be aware that orders from outside of Singapore may require you to pay import taxes upon receipt.

Vivre Activewear is not responsible for paying any additional customs fees or taxes.

DHL will require an additional handling charge.

There’s no import tax if the order is below these amounts.

1: Philippines 175 USD
2: Taiwan 1300 TWD
3: Vietnam (May have no tax due to ASEAN-ATIGA)
4: Indonesia 60 USD

IV. P.O. Boxes or Rural Postal Codes

We are unable to ship to address with P.O. boxes or rural postal code. In this case, we will do a full refund of the order.

V. New customers from high tax countries

We will send an email to inform customers from the European zone, India and Indonesia etc on the possible VAT, customs charges and DHL’s handling charge. An acknowledge with approval will be required before we mail out the parcel.

VI. Countries in shipping friendly list

The above information only applies to the following countries.

Hong Kong, Macau, Macao, USA, Australia, New Zealand, Taiwan (ROC), Japan, South Korea, China, Philippines, Indonesia, Vietnam, Thailand, Brunei, India and European zone.

VII. Countries not in shipping friendly list

Any country not listed above will have a flat rate shipping fee of SGD 100 per order. Free shipping is also available for orders from USD 160. You may wish to contact us to add your country to the shipping friendly list.