We work most Monday to Friday. Do allow 1-2 working days for your parcels to be shipped out.
I. Ninja Van
Free Ninja Van for all orders above SGD 50.
You may also opt for Ninja Van at SGD 2 top up. Below is a tracking sample by Ninja Van. It is very detailed.
Tracking code (NVSGVIVRE000XXXXXX) will be provide in ‘Your order is complete’ email, where XXXXXX is your 6-digit order number.
Instruction such as ‘Leave in riser if nobody is at home’ etc can be left in note. Unfortunately, we are sorry to say that time slot request is not accepted by Vivre at the moment. Should the first delivery fails, there will be 2 more free attempts by the ninjas, usually at different time slot.
All returned parcels will be placed in stores for your pickup.
psst: Please allow a longer allowance during peak season such as Vivre online sale, Singapore’s sale, Christmas period etc as the ninjas are having a hard time teleporting around the island.
II. Store Pickup
Store pickup is available at our retail stores for free.
I. Shipping information
DHL takes 1-3 working days for your parcel to reach you. Refer to the table below for the shipping cost.
|Currency||DHL Cost||Amount to qualify for free DHL|
Tracking will be done at www.dhl.com.sg
II. Import Taxes (US/Hong Kong/Australia)
There is no import tax for USA, Hong Kong and Australia* as we shipped from Singapore.
*No import tax for Australia for orders under AUD 1000.
III. Import Taxes (International)
Please be aware that orders from outside of Singapore may require you to pay import taxes upon receipt.
Vivre Activewear is not responsible for paying any additional customs fees or taxes.
DHL will require an additional handling charge.
There’s no import tax if the order is below these amounts.
1: Malaysia 420 ringgits
2: Philippines 175 USD
3: Taiwan 1300 TWD
4: Vietnam (May have no tax due to ASEAN-ATIGA)
5: Indonesia 60 USD
IV. P.O. Boxes or Rural Postal Codes
Shipping to P.O. Boxes or rural postal codes can only be sent via national post, which takes 7-15 delivery days.
V. New customers from high tax countries
We will send an email to inform customers from the European zone and Indonesia etc on the possible VAT, customs charges and DHL’s handling charge. An acknowledge with approval and knowledge on these
VI. Countries in shipping friendly list
The above information only applies to the following countries.
Hong Kong, Macau, Macao, Malaysia, USA, Australia, New Zealand, Taiwan (ROC), Japan, South Korea, China, Philippines, Indonesia, Vietnam, Thailand, Brunei, India and European zone.
VII. Countries not in shipping friendly list
Any country not listed above will have a flat rate shipping fee of SGD 100 per order. Free shipping is also available for orders from USD 160. You may wish to contact us to add your country to the shipping friendly list.