2024
From 2024, we are changing our business model to launch curated designs that will run in very limited quantity. Hence, we will not be restocking any of the sku once it's sold out.
New Online Experience/Accounts
The new website offers faster speed & more functionalities to serve you better. For example, you can check the inventory of our physical stores at the product page and all your orders (from Dec 2020) will be appear in your online account.
Right now, we have created a true omni channel shopping experience where you can use your gift card/discount code, referral system & checking of previous history can be done at both channels.
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If you have not log in from Dec 2020, please create a new account.
vMember will have access to your discount by keying in the "plus" coupon code before check out for 10%.
vMember (now called Momentum Core) spending accumulation is still on going for 2021.
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Use another browser, clear cache or use private browsing if you are experiencing error.
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Please continue to create an account online with the same email address, you will be able to see your transactions once you have logged in successfully.
Shipping & Delivery
We will ship all local parcels out every Monday & Friday.
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Ninja Van & DHL get the parcel delivered in 1-3 working days for most addresses once shipped out.
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The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns and exchanges
Purchase/Sparks/Discount
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Sorry, only 1 discount code can be used each time.
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Key in your date of birth* at least 1 month before the actual day. Your account will receive 200 sparks on your birthday.
Log into your account and use the widget at the bottom right of the website.
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Contact us to inform this issue. Do not place a duplicate order (or seek a full refund) because you will have to bear the merchant cost of 5% of the full transacted value.
These are some possible resolutions depending on the type of discount.
1. You may use the discount code in another order in the future.
2. We will issue store credit for your future order and disable the unique discount code.
3. We will refund you in dollar value (minus 5% for merchant cost) and disable the unique discount code.
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You will receive a discount code automatically when you do a sparks redemption. Do note that you may not be able to combine this discount code with any other discount code such as core, plus and elite.
You may contact us to refund your sparks if you redeem the wrong voucher or opt to save more sparks for a bigger redemption in the future.
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Store credit may be issued in certain scenarios. There's no expiry for store credit and it may be used both online and in stores.
If you prefer to use your discount code (core, plus & elite only) with store credit, please head to the store for your purchase.
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Yes you can as long as the item(s) can be added into cart. We will proceed to ship it out immediately.
However, do take note that the item(s) may not be in store yet. This means you may not be able to exchange size during the exchange period till the offical launch.
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Review request email is sent automatically 5 days after purchase.*
*Your account has to be subscribed to our newsletter to receive the email.
*Due to anti spam policy, only 1 email will be sent in a window of 7 days. Contact us if you need us to send the email manually for orders done within 7 days of the earlier order.
*Check your junk folder too.
*If you have unsubscribed anytime before and wish to leave review at our website, kindly email support@judge.me mentioning you want to resubscribe to our website. Inform us after you receive an reply from them so we can send you the request manually.