Vivre Assist (FAQs)

New Online Vibes & Accounts

We upgraded the whole experience. Faster site, cleaner flow, and a bunch of new stuff to make shopping with us way easier.

Your online account now shows your full order history going back to December 2020. Gift cards, discount codes, referrals — all your orders in one place.

Meet Vivre Assist, your new shopping BFF.

Relaunched April 2026. That chat bubble in the bottom right corner is no longer just a FAQ bot. Vivre Assist is a proper AI shopping assistant that actually knows your account.

Sizing help, for real. Tell Vivre Assist your usual size and what you're looking at, and it'll guide you properly.

Track your order and get delivery estimates right in the chat.

Apply discount codes, check your membership perks, and see your points balance.

Edit your order before it ships — update your address or remove an item.

Birthday discounts sorted automatically. No more DMing us for a code.

Tap the bubble and say hi. It's live, it's fast, and it's got you.