Returns and Exchanges

Returns & Exchanges

Changed your mind? No problem. Start your return at account.vivreactivewear.com/orders under "Initiate Return" — you have 30 days from purchase.

What we accept

Item is unworn, unwashed, and unaltered with original tags and packaging.
Returned within 30 days of purchase.
Not a final sale item — these end in $x.90 and are not eligible.
Purchased with a discount of 15% or less. Sparks 30% discount orders are still eligible.
Not purchased using store credit.

How it works

Initiate your return at account.vivreactivewear.com/orders. Follow the steps in the approval email once submitted.
Return shipping is on you — keep your tracking number.
A $10 restock fee applies if you're returning an exchanged item, or if the return is sent back more than 2 weeks after approval.
Store credit is issued for the amount you paid. Use it on any future order — free shipping included.
No cash refunds — store credit only.

Exchanges

Available for Singapore and Malaysia addresses only. In your return note, tell us what you want instead (e.g. "Surge, black, size 4"). We'll check stock when your return arrives — we can't reserve items in advance. If the item is available we'll swap it out; if not, we'll issue store credit instead.

Defective or wrong item

Check your order when it arrives. If something's off, tap the chat bubble at the bottom right and VibeBot will get it sorted — have your order number and a photo ready.

Logo peel

Not a dealbreaker. Reach out with your order number, item, and a photo — we'll sort you out with a $10 store credit.

Gift cards

Gift cards cannot be returned or exchanged.