Help · FAQs
Questions, answered.
Delivery, sizing, returns, Sparks and the rest, answered for where you are. Can't see yours? Vivre Assist, in the chat bubble, replies in seconds.
Orders & delivery
How much is shipping?
DHL Express to the Philippines is est. ₱978 (S$20) on orders from ₱3,910 (S$80), ₱2,444 (S$50) below. Checkout charges the exact amount in PHP.
When will my order arrive?
DHL Express collects from us Monday to Friday (order before 7 AM on the day), then it reaches the Philippines in 1 to 3 working days. Every product page and your bag show a delivery estimate with a countdown to the next cut-off; the shipping information page has the rest.
Where's my order?
Log in and open your orders in the Momentum Hub: every parcel shows its tracking number and a Track parcel link. Or , which can look it up for you in the chat.
Can I change my address or my order?
Until it ships, can remove an item or add a code you forgot. A change of address outside Singapore is made by our team, so log in and tell Vivre Assist and it'll pass it on. Once DHL Express has the parcel, changes go through them.
Will I pay import duties?
Possibly. Any import duty or tax the Philippines charges on arrival is yours to pay; it isn't part of our shipping charge.
My parcel is missing, damaged or incomplete.
If the whole parcel is missing or arrived damaged, contact DHL Express first: they have it, so it's the fastest way. If it arrived but something inside is missing or wrong, that's ours to fix: with your order number and a photo.
Do you deliver to PO Boxes?
No. Residential or commercial addresses only.
Sizing & fit
What size should I get?
Every piece has its own chart: tap Size guide beside the sizes on its page. Better still, save your measurements in My Fit once and every piece marks the size that fits you. Between sizes? Go smaller for a snug, supportive fit or larger for comfort. The size guide shows how to measure.
Do your sizes run small?
Our sizing is cut for the Asian frame, in high-stretch fabric, so go by the piece's own chart rather than your size in another brand. A style that runs differently says so on its page.
What if it doesn't fit?
You can return it within 30 days for store credit. There are no exchanges outside Singapore and Malaysia and the postage back is yours, so it's worth checking the chart or asking Vivre Assist before you order.
Returns & exchanges
What's your return policy?
Return within 30 days of purchase, unworn and unwashed with the tags on, for store credit (no cash refunds). Start from your orders in the Momentum Hub. Accessories can't be returned. The postage back to Singapore is yours, and the order you spend the credit on pays its own shipping. Orders paid with store credit can be returned too; repeated returns or exchanges may carry a restock fee. The returns page has every condition.
How do exchanges work?
Exchanges are for Singapore and Malaysia addresses only. From the Philippines, return the piece for store credit and spend it on the size you want.
How do I use my store credit?
At checkout, under Payment, tick Apply store credit (your balance shows beside it). It isn't applied on its own, and your balance is also in the Momentum Hub.
Something's wrong with my item.
Sorry about that. with your order number and a photo and it'll get it sorted. A peeling logo gets ₱489 (S$10) in store credit.
Payment, prices & codes
How can I pay?
Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay, on Shopify's secure checkout. We don't take PayPal.
What currency will I pay in?
Prices here are in PHP, and checkout charges PHP, the same as you see. Shipping is set in Singapore dollars, so it's shown as an estimate in PHP beside the SGD.
Can I use more than one discount code?
No, one code per order: Shopify takes one. Membership discounts don't stack with other codes or promotions either, so use whichever saves you more. Enter it at checkout, or open the offer's page and it goes on your bag by itself.
Is there a first-order discount?
Yes: sign up with your email in the footer and we'll send a single-use 15% off code for your first order.
Do you sell gift cards?
Yes, on the gift card page. Pick an amount, and we can email it straight to them on the day you choose. Gift cards never expire, and can't be returned.
Sparks & membership
What are Sparks?
Our points. You earn about 1 Spark for every S$1 you pay (around ₱49), plus bonuses for reviews, review photos, your birthday and following us on Instagram. Redeem 300 for ₱489 (S$10) off, 500 for ₱978 (S$20) off, or 1,200 for 30% off, in your Momentum Hub.
How do membership tiers work?
Every account is a member, free. Spend ₱24,000 (S$500) and you're Momentum Core (5% off every order, 10% in your birthday month), ₱122,000 (S$2,500) for Plus (10% and 20%), ₱391,000 (S$8,000) for Elite (15% and 30%, plus every new piece before it launches). Upgrades are automatic; the membership page has the rest.
What do I get on my birthday?
Save your birthday in your Momentum Hub. Every year in your birthday month you can claim 200 Sparks there, and on a membership tier your birthday discount is sent to you automatically.
Can I refer a friend?
Yes. Members with a recent order get a link in the Momentum Hub to share. Your friend saves on their first order, and you earn a share of what they spend, to use as a discount code or cash out. The referral terms page has the rates.
Your account
Do I need an account to order?
No, you can check out as a guest. A free account keeps your orders, Sparks, tier, saved pieces and bag together across your devices.
How do I log in? I don't have a password.
There isn't one. Enter your email and we send you a six-digit code. The first time you log in with an email, that makes your account.
Can I see my past orders?
Yes, all of them back to December 2020, in your orders in the Momentum Hub, each with its tracking, items and a Buy again button.
How do I save pieces for later?
Tap the heart on any piece. If your size is sold out, pick it and tap Notify me, and we'll email you when it's back. Log in and your saved pieces follow you to any device.
Products & care
How do I wash my activewear?
Cold water, powder detergent, no fabric softener or bleach, each piece inside out in a laundry net, then air-dry. The laundry care page has the rest.
Will a sold-out size come back?
Sometimes. Pick the sold-out size on the product page and tap Notify me, and we'll email you if it returns.
Will there be more men's or maternity pieces?
No. What's left in Men and Maternity is the final run: no restocks and no new designs. If your size is there, it's the last of it.
Do you have a physical store?
We're online only. We run pop-ups at studios and gyms now and then, and announce them on Instagram.
How do I reach you?
first: it answers most things in seconds, including your orders once you're logged in. For anything it can't solve, DM us on Instagram or Facebook.
Or just ask
Tap a question to start
Vivre Assist knows your account: it tracks orders, edits one before it ships, applies a code you forgot and checks your Sparks. For your orders, Sparks and address, log in first so Vivre Assist knows it's you.