Returns and Exchanges

Not feeling your item? Don‘t sweat it! Head down to any of our stores within 30 days of placing your order for an immediate exchange. Please ensure that your item meets the Exchange Criteria (stated below).

Return & Exchange Criteria

For your item(s) to be eligible for exchange, please ensure that it fulfils the following criteria:

1. Must be in original condition (all tags & packaging included)

2. Have original receipt or proof of purchase (eg: email invoice)

3. Not have been worn, soiled, washed or altered in any way

4. Must be returned within 30 days from purchase date

5. Must not be a final sale item (excludes membership discount)

6. Discount of not more than 15% applied (except for sparks 30% discount)

Should your item fail to meet all 6 of the requirements, no exchanges will be allowed. The condition of your return item will be assessed by our staff to determine eligibility.

Exchange Process [Local Orders]

Ensure the item(s) meet all exchange criteria and are subjected to stock availability.

1. Door step exchange: This service is available at $15. 
2. Exchange at warehouse*. We will create an order to reserve the items. We reserve the rights to cancel the reservation if the exchange is not done with a calendar week.
3. Ship it to you: Upon confirmation, ship your item back to us. We will send it out FOC (for Singapore only) once we receive the items.

*18 Sin Ming Lane, #03-09, Midview City, Singapore 573960 (Open Mon/Fri 1-5pm, except PH)

Return for Store Credit [Local Orders]

With the same return and exchange criteria, we may allow return for store credit. The store credit amount will be determined by collection, discount code used etc and may not be the amount that you have paid or the product original price. We may also deduct between 5-20% to make up for the merchant fee, shipping fee or other commission cost.

Exchange Process [International Orders]

For international purchases

To start your return process, please ensure that your items meet the Exchange Criteria (listed above). Once you have determined that it's valid for exchange, please drop us an email at admin@vivreactivewear.com with your order number. You will have to send the item back to us here in Singapore (postage will not be reimbursed). Upon successful processing, you will receive store credit amounting to the total value paid for the item(s) returned (excluding postage). This store credit is for use on our online store (www.vivreactivewear.com).

Defective Items / Wrong item received

Please inspect your order upon receiving it and contact us immediately (admin@vivreactivewear.com) should your item(s) be defective, damaged, or if you have received the wrong item. We sincerely apologise for any inconvenience caused.

Refunds Eligibility

Please note that we are only offering exchanges at this present time.

Refunds are only applicable on orders which cannot be fulfilled on Vivre Activewear's end (ie: item is out of stock).

Gift Cards

Please note that Gift Cards are strictly not eligible for exchange or returns.