FAQs

New Online Experience

The new website offers faster speed & more functionalities to serve you better. For example, you can check the inventory of our physical stores at the product page and all your orders (from Dec 2020) will be appear in your online account. 

Right now, we have created a true omni channel shopping experience where you can use your gift card/discount code, referral system & checking of previous history can be done at both channels.

If you have not log in from Dec 2020, please create a new account.

vMember will have access to your discount by keying in the "plus" coupon code before check out for 10%.

vMember (now called Momentum Core) spending accumulation is still on going for 2021.

Full information of new membership and point system here.

Key in your date of birth at least 1 month before the actual day. Your account will receive 200 sparks on your birthday.

Contact us to inform this issue. Do not place a duplicate order (or seek a full refund) because you will have to bear the merchant cost of 5% of the full transacted value.

These are some possible resolutions.

1. You may use the discount code in another order in the future.

2. We will issue a discount code in dollar value for your future order.

3. We will refund (at our cost) on the discounted amount.

Shipping information

We work most Monday to Friday. Do allow 1-2 working days for your parcels to be shipped out.

We ship to most countries worldwide. Do check our shipping page for more information.

Ninja Van & DHL get the parcel shipped in 1-3 working days for most addresses.

Returns and exchanges

At Vivre, we take pride in our reputation for customer service, quality, and workmanship. All unwashed, unaltered, and unworn apparels with the hang-tag attached are exchangeable for a different size/design.

Please note that clearance, promotional or final sale items cannot be returned or exchanged.

Please bring the item down to our stores for an exchange.

Kindly mail it back to us.

Full information here.