FAQs

New Online Experience

The new website offers faster speed & more functionalities to serve you better. For example, you can check the inventory of our physical stores at the product page and all your orders (from Dec 2020) will be appear in your online account. 

Right now, we have created a true omni channel shopping experience where you can use your gift card/store credit/discount, referral system & checking of previous history can be done at both channels.

If you have not log in from Dec 2020, please create a new account.

vMember will have access to your discount by keying in the "vmember" coupon code before check out.

For all other customers, all your previous information are still with us elsewhere. You may contact us to check your previous purchase etc.

vMember spending accumulation is still on going. We just have to check manually.

Contact us using the same communicate method and inform us. We will create the code for you again manually.*

*Only available till Feb 2021 due to migration of platform.

Please allow some time for more information to be up while we are collecting feedbacks from you.

Shipping information

We work most Monday to Friday. Do allow 1-2 working days for your parcels to be shipped out.

We ship to most countries worldwide. Do check our shipping page for more information.

Ninja Van & DHL get the parcel shipped in 1-3 working days for most addresses.

Returns and exchanges

At Vivre, we take pride in our reputation for customer service, quality, and workmanship. All unwashed, unaltered, and unworn apparels with the hang-tag attached are exchangeable for a different size/design.

Please note that clearance, promotional or final sale items cannot be returned or exchanged.

Please bring the item down to our stores for an exchange.

Kindly mail it back to us.

Full information here.