Not feeling your item? Don‘t sweat it! Please ensure that your item meets the Exchange Criteria (stated below).

 

Return & Exchange Criteria

For your item(s) to be eligible for return & exchange, please ensure that it fulfils the following criteria:

1. Must be in original condition (all tags & packaging included)

2. Have original receipt or proof of purchase (eg: email invoice)

3. Not have been worn, soiled, washed or altered in any way

4. Must be returned within 30 days from purchase date

5. Must not be a final sale item (retail price ending $x.90)

6. Discount of not more than 15% applied (except for sparks 30% discount)

7. Store credit used (return is allow)

8. Logo peel is normal as it won't stay on the apparel nicely 100% all the time. You may contact us with order number, item and image for a $10 store credit.

Should your item fail to meet all requirements, no return or exchange will be allowed. 

Exchange Process [Local Orders]

Ensure the item(s) meet all exchange criteria and are subjected to stock availability.

1.⁠ ⁠Check the product page or using the AI chat to confirm the item that you want is available for exchange.

2. Email us admin@vivreactivewear.com with your order number, item that you want to exchange from & to, to reserve your item.⁠

3. ⁠Shipping: After a confirmation, send your item back to us. We will ship your replacement free of charge (within Singapore/Malaysia) once we receive your item.

Return for Store Credit [Local/Malaysia Orders]

• Returns are permitted within 30 days of purchase, exclude “Final Sale” apparels and accessories.
• Customers are responsible for covering return shipping costs.
• There is no restocking fee charged for returns.
• Store credit will typically be issued based on the original product price, not the amount paid by the customer.
• Store credit must be used on its own and cannot be combined with future promotions or other discount codes.
• If the total cart value (after applying store credit) is below $50, a shipping fee may apply.
• Kindly follow the process in the return email to prevent possible delay.

Exchange Process [International Orders]

 

For international purchases

To start your return process, please ensure that your items meet the Return Criteria (listed above). Once you have determined that it's valid for return (for store credit), please drop us an email at admin@vivreactivewear.com with your order number. You will have to send the item back to us here in Singapore (postage will not be reimbursed). Upon successful processing, you will receive store credit amounting to the total value paid for the item(s) returned (excluding postage). This store credit is for use on our online store (www.vivreactivewear.com).

Defective Items / Wrong item received

 

Please inspect your order upon receiving it and contact us immediately (admin@vivreactivewear.com) should your item(s) be defective, damaged, or if you have received the wrong item. We sincerely apologise for any inconvenience caused.

Refunds Eligibility

Please note that we are only offering exchange and return for store credit at this present time.

Refunds are only applicable on orders which cannot be fulfilled on Vivre Activewear's end (ie: item is out of stock due to inventory error).

Gift Cards

Please note that Gift Cards are strictly not eligible for exchange or returns.