Returns & Exchanges
Not feeling your item? Don‘t sweat it! Head down to any of our stores within 30 days of placing your order for an immediate exchange. Please ensure that your item meets the Exchange Criteria (stated below).
For your item(s) to be eligible for exchange, please ensure that it fulfils the following criteria:
1. Must be in original condition (all tags & packaging included)
2. Have original receipt or proof of purchase (eg: email invoice)
3. Not have been worn, soiled, washed or altered in any way
4. Must be returned within 30 days from purchase date
5. Must not be a final/flash sale item (excludes membership discount)
Should your item fail to meet all 5 of the requirements, no exchanges will be allowed. The condition of your return item will be assessed by our staff to determine eligibility.
For local purchases
To begin your exchange, simply bring your item(s) down to any of our stores (ensuring they meet all Exchange Criteria).
You may then select new items up to the original purchase value; any excess amount will have to be topped up. No refunds will be made for any unused amount. Any discount code used in the original purchase automatically applies to your newly exchanged items.
*During this period of covid heightened measures, we offer door step exchange at $10. Kindly contact us for more information.
For international purchases
To start your return process, please ensure that your items meet the Exchange Criteria (listed above). Once you have determined that it's valid for exchange, please drop us an email at firstname.lastname@example.org with your order number. You will have to send the item back to us here in Singapore (postage will not be reimbursed). Upon successful processing, you will receive a coupon code amounting to the total value paid for the item(s) returned (excluding postage). This coupon code is valid for 3 months, for use on our online store (www.vivreactivewear.com).
Please inspect your order upon receiving it and contact us immediately (email@example.com) should your item(s) be defective, damaged, or if you have received the wrong item. We sincerely apologise for any inconvenience caused.
Please note that we are only offering exchanges at this present time.
Refunds are only applicable on orders which cannot be fulfilled on Vivre Activewear's end (ie: item is out of stock).
Please note that Gift Cards are strictly not eligible for exchange or returns.