Shipping Information

Shipping Information

Country Shipped by Shipping Cost (Estimated) Minimum Purchase for Free Shipping (Estimated) Shipping Duration
Singapore Ninja Van Free NA 1-3 working days
Malaysia Ninja Van Free NA 3-6 working days
Hong Kong DHL HKD 68 HKD 500 1-2 working days
Taiwan DHL TWD 258 TWD 2100 2-4 working days
Rest of World* DHL USD 8 USD 68 3-10 working days
Other countries DHL USD 200 USD 500 7-17 working days

 

Singapore

I. Ninja Van (1-4 working days)*

Free Ninja Van for all Singapore orders.

Tracking link will be provide in "A shipment from order is on the way" email.

Instruction such as ‘Leave in riser if nobody is at home’ etc can be left in note. Unfortunately, we are sorry to say that time slot request is not accepted by Vivre at the moment. Should the first delivery fails, there will be 2 more free attempts by the ninjas, usually at different time slot.

All returned parcels will be placed in stores for your pickup.

psst: Please allow a longer allowance during peak season such as Vivre online sale, Singapore’s sale, Christmas period etc as the ninjas are having a hard time teleporting around the island.

II. Store Pickup (Available only next restock day)

Store pickup is available at our physical stores for free. 

III. Same Night Delivery*

Order by 5pm and get your parcel delivered by 10pm for $12.

The parcels will be left at your door/riser. A text message will be sent when we are on the way and after drop off.

There’s only one attempt by this courier service. If delivery failed due to restricted access etc, we will send your parcel via Ninja Van (2-4 working days) and there’s no refund for this same night delivery charge.

You may also wish to drop a note to use the doorbell if you prefer to receive it personally anytime between 6pm to 10pm.

*This delivery will not appear at checkout if team Vivre is not available.

Malaysia

I. Ninja Van

Free Ninja Van for all Malaysia orders.

Tracking link will be provide in "A shipment from order is on the way" email  

Instruction such as ‘Leave in riser if nobody is at home’ etc can be left in note. Unfortunately, we are sorry to say that time slot request is not accepted by Vivre at the moment. Should the first delivery fails, there will be 2 more free attempts by the ninjas, usually at different time slot.

All returned parcels will be redelivered at a $7 fee if it's due to data entry error.

II. No Import Cost

Vivre will be absorbing all import taxes for parcels sending to Malaysia. You do not have to pay anything extra.

Rest of World

Tracking will be done at www.dhl.com.sg

I. Import Taxes (US/Hong Kong/Australia)

There is no import tax for USA, Hong Kong and Australia* as we shipped from Singapore.

*No import tax for Australia for orders under AUD 1000.

II. Import Taxes (International)

Please be aware that orders from outside of Singapore may require you to pay import taxes upon receipt.

Vivre Activewear is not responsible for paying any additional customs fees or taxes.

DHL will require an additional handling charge.

There’s no import tax if the order is below these amounts.

1: Philippines 175 USD
2: Taiwan 1300 TWD
3: Vietnam (May have no tax due to ASEAN-ATIGA)
4: Indonesia 60 USD

III. P.O. Boxes or Rural Postal Codes

We are unable to ship to address with P.O. boxes or rural postal code. In this case, we will do a full refund of the order.

IV. New customers from high tax countries

We will send an email to inform customers from the European zone, India and Indonesia etc on the possible VAT, customs charges and DHL’s handling charge. An acknowledge with approval will be required before we mail out the parcel.

V. Countries in shipping friendly list

The above information only applies to the following countries.

Hong Kong, Macau, Macao, USA, Canada, Australia, New Zealand, Taiwan (ROC), Japan, South Korea, China, Philippines, Indonesia, Vietnam, Thailand, Brunei and European zone.

VI. Countries not in shipping friendly list

Any country not listed above will have a flat rate shipping fee of USD 200 per order. Free shipping is also available for orders from USD 500. You may wish to contact us to add your country to the shipping friendly list.