- It’s our biggest annual clearance sale for the fifth year and I’m anticipating lots of excitement from everyone! I seek your understanding to read through some possible situations that we may encounter.
- All checkouts are final. No exchange of colour/size/design.
- Update of shipping address/method may be possible before your order is ‘complete’. Packed parcels are not organised in any way, it will take too much effort to locate a single parcel in a ‘mountain’.
- Only PayPal, stripe and credit card payment are accepted during the sale period.
- There may be duplicated checkouts on the last (new) piece or inventory error. In this case, we will issue a refund on item unfulfilled while honouring the rest of the order with your choice of delivery. A $10 apparel coupon code will be issued for affected customer/order at the end of the sale.
- It is up to our discretion to combine your orders for shipping. No refund of shipping topped up will be issued.
- All DHL orders will be accompanied with the orders’ invoices for tax declaration.
PS: For those who have bought the apparels on sale after 10 Sept 2019 at original retail price, you may wish to email us to get a coupon code of the price difference. This is applicable only if your specific SKU is in the sale list. (In some cases, your colour/size is not available for sale as it has been sold out before the sale). Include your order number and product name/colour/size in the email.
I wish all of you an enjoyable shopping experience with us.